24 hour Service • Free Shipping on Orders Over R1500 • No Hidden Setup Fees – Setup & Layout Included

My Account

Refunds & Returns Policy

At p3 printing, we’re committed to your satisfaction. We understand that sometimes things don’t go exactly as planned, and we’re here to help make it right. Because our products are custom-made just for you, our returns policy is a little different from standard retail.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 1 (ONE) working day/ 24 hours without giving any reason for doing so. As long as we have not started the printing process.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By phone number: 011 887 1392 or 082 790 7566
  • Via email: hello@p3printing.co.za

Custom-Made Products

Every item we print is unique and produced specifically for your order. This means we cannot accept returns or offer refunds for “change of mind” or errors in design, spelling, or grammar that were present in the artwork you approved. Please double-check your designs carefully before finalising your order!

What if there’s a problem with my order?

We take great pride in the quality of our work. If your order arrives with a manufacturing defect, damage during shipping, or if we’ve made an error in production (e.g., incorrect item, wrong size/colour not specified by you in your artwork brief), we will gladly:

Offer a reprint: We’ll reproduce your order correctly and ship it to you at no additional cost.

Provide a refund: If a reprint isn’t possible or preferred, we will issue a full refund for the affected items.

To report an issue:

Please contact us within 3 days of receiving your order. To help us resolve the issue quickly, please provide:

Your order number

A clear description of the problem

Photographs of the defect or damage

You can reach our customer service team:

Conditions for Returns

For the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 5 days;
  • The Goods are in the original packaging.
  • The Goods are unused and not damaged in any way (unless by courier); and
  • Not missing any accessories or parts.

The following Goods are not eligible for return:

  • The supply of Goods made to Your specifications where the error was in the original artwork you sent us,
  • Where you have approved/signed off the digital proof,
  • Personalized goods

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

7 High road, Bramley, Johannesburg, 2018

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Our Goal

Your trust is important to us. We’re dedicated to ensuring you receive high-quality, custom-printed products that you’ll love. We appreciate your understanding of our policy, which allows us to continue offering personalized items created just for you.