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Frequently Asked Questions

1. What file formats do you accept for artwork? We primarily prefer high-resolution PDF files for the best print quality. We also accept Coreldraw (.cdr), Adobe Illustrator (.AI), Adobe Photoshop (.PSD), Encapsulated PostScript (.EPS), high-resolution JPEG (.JPG), and PNG (.PNG) files. Please ensure all fonts are converted to curves and images are embedded.

2. What are your artwork requirements (resolution, bleed, safe zone, color mode)? For optimal results, please ensure your artwork meets these specifications:

  • Resolution: At least 300 DPI (dots per inch) for all images.
  • Bleed: Add a 3mm bleed on all sides of your artwork. This ensures no unprinted edges after trimming.
  • Safe Zone: Keep all critical text and graphics at least 3mm away from the trim line to prevent them from being cut off.
  • Color Mode: All artwork must be in CMYK color mode. RGB colors will be converted, which may result in slight color shifts.

3. How do I get a quote or how is pricing determined? You can get an instant quote using our easy-to-use online quote calculator on each product page. Pricing is determined by several factors, including the type of product, size, quantity, chosen material, finishing options (e.g., lamination, die-cutting), and complexity of the print.

4. How long does production take? Once your design has been approved by you, our standard production turnaround time is typically 2 to 4 business days (depending on the scope & size of the order). This doesn’t include the time it takes for you to approve your artwork proof or the shipping time.

5. Can I see a proof of my design before printing? Absolutely! For every custom order, we provide a digital proof via emailor WhatsApp for your review and approval before we proceed to print. This proof will show you how your design will look and verify all specifications. Production will only begin once we receive your explicit approval.

6. What if I need to make changes to my order after it’s placed? If you need to make changes, please contact us immediately at hello@p3printing.co.za or 083 790 7566. We can accommodate changes only if your order has not yet gone into production. Once printing has commenced, no changes can be made.

7. Do you offer design services or templates? Yes, we do! If you need assistance bringing your vision to life, our in-house design team can help create print-ready artwork for you (additional design fees may apply). We also offer a selection of customizable templates for certain products to help you get started.

8. Can I order a sample pack of your products/materials? Yes, we offer sample packs so you can experience the quality of our printing and feel the different materials and finishes we offer firsthand. Please contact us to request a sample pack.

9. Is there a minimum order quantity (MOQ)? For A4 sticker sheets, MOQ = 1 sheet, for standard stickers, MOQ = 25 stickers. For Specialized stickers MOQ = 10 stickers.

10. Do you offer rush orders or expedited production? Yes, we understand that sometimes you need things quickly! We may be able to accommodate rush orders for an additional fee, depending on our current production schedule and the complexity of your order. Please contact us directly at hello@p3printing.co.za or 083 790 7566 before placing your order to inquire about availability and pricing for rush services.

11. How do I reorder a previous print job? Reordering is simple! If you have an account with us, you can typically find your past orders in your order history and easily initiate a reorder. If you checked out as a guest or need to make minor adjustments, please contact our customer service team with your previous order number, and we’ll be happy to assist you.

12. What payment methods do you accept? We accept various secure payment methods, including major credit/debit cards (Visa, MasterCard, etc.) and EFT (Electronic Fund Transfer) through our secure payment gateway. All payments are processed in South African Rand (ZAR).

13. Can I cancel my order? You may cancel your order if it has not yet gone into production. Please contact us immediately if you wish to cancel. If your order has already begun the printing process, we will not be able to offer a full refund, and a cancellation fee may apply to cover incurred costs.

14. I need something unique or a custom solution not listed on your website. Can you help? Absolutely! We love a creative challenge and excel at problem-solving. While our website showcases a wide range of standard products and materials, we specialize in bringing unique visions to life. If you have a specific idea, custom dimensions, or require a material not listed, please don’t hesitate to reach out to us at hello@p3printing.co.za or 083 790 7566. We’re eager to discuss your project and help you find the perfect printing solution!

15. How do I properly care for/apply my printed product (e.g., stickers, signage)? Specific care and application instructions vary by product. For items like stickers or decals, we often provide general guidelines on surface preparation and application techniques. For other products, we recommend handling them with care as advised. If you have specific questions about product longevity or application, please refer to the product description or contact us for advice.